FAQ

 

About Us

  • How long have you been in business?

    • Tun Tun & Tooney officially opened its online store in Winter of 2020

  • What makes you different from your competitors?

    • Tun Tun & Tooney focuses on community building and cultural sharing.

  • From where do you operate?

    • Oahu, Hawaii

 

Returns

  • Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

    • Yes, check out our Return Policy for more information.

  • Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

    • Yes, check out our Return Policy for more information.

 

Shipping

  • To where do you ship? 

    • United States of America

  • How long does it take you to process an order before it is dispatched?

    • 2-7 Business days

  • Where are your packages shipped from?

    • Oahu, Hawaii

  • Do you ship packages internationally?

    • No,Check out our Shipping Policy for more information

  • What does “In-transit” mean?

    • “In-transit” means that you have dispatched the goods to your postal office, and that they are travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up.

  • What does “No Events Found” mean?

    • Some packages show nothing on the tracking number lookup until they get to the destination post office or postal centre near the delivery point. It will show as “No Events Found” until the day they are going to be delivered. The customer can sometimes be able to contact the post office or delivery service for more information.

 

Payment methods

  • What payment methods do you accept?

    • Paypal, Visa. Master Card, American Express, and Discover

 

Loyalty points

  • Do you offer loyalty points or reward points, gift certificates, etc.?

    • Tun Tun & Tooney is currently working on a loyalty program and gift certificates. Please check back at a later time and keep an eye out for our newsletters. 

 


 

Need an answer? Contact info@tuntunandtooney.com

Customer Care

Discover

Keep up to date with the latest!

Follow Us

  • Facebook
  • Instagram

Payment Methods:

©2018 by Tun Tun & Tooney